What happens after you have booked your property?

Reservation confirmation

As you reservation is entered into our system, a reservation confirmation page is displayed in your browser.  At the same time a confirmation email is sent to the email address you have provided.

If you don't receive the confirmation email from us within a few hours it is probably because the email address you provided has been misspelled or is not working properly.  In that eventuality please contact us so that we can re-send the confirmation.

On the confirmation page you will find a link to our secure web server, where you will be able to safely submit your credit card data, as well as basic information on making the payment by wire transfer.  The confirmation email will also contain the detailed information that your bank will need in order to make the transfer.

When you submit your credit card data you can choose to charge the balance on that same credit card.  If you do choose that, we will charge the balance on the due date.  When that happens we will send you an email to let you know.

For a few of our properties, we do have to double check availability.  Both the confirmation page and the confirmation email will show a special notice if this is the case with your reservation.  We are usually able to double check availability within 24 hours.

Down payment

As you would expect, once we receive your booking request we start holding the property for you, so that no one else can reserve it.  In order for your booking to take effect, we need to receive a down payment.  As soon as the down payment is received (i.e. your credit card is charged, or our bank informs us of your transfer, or your Western Union/money transfer is received) we will send you email to let you know.  Your reservation is now fully confirmed, and we will inform the owner of the property of your upcoming arrival!  We will also forward to the owner any special requests you might have (linens, towels, cots...), as well as any changes to the date and time of your arrival/departure.

Balance

The balance for your reservation is due 60 days before the arrival date.

If the arrival date is less than 60 days from when the booking is made, then the balance is due at the time of booking.

If you chose to charge the balance on the same credit card used for the down payment, we will do so on the due date.  Otherwise we will send you email to remind you that the payment is due.  In both cases, as soon as the balance is received we will send you email to confirm that we have got it.  We will also email you a voucher as a PDF file.

We send the voucher as a PDF file because many of our guests enjoy the convenience of fast and direct email delivery and because it makes it very easy to share the document with other people in your party who might need it. However, if you are not able to open or print a PDF document we can fax it to a number of your choice or we can send it through postal mail: all you have to do is to let us know! 

On the voucher you will find:  directions to reach the property (as well as maps when needed);  the name and the phone number of both the owner and the caretaker of the property;  three different phone numbers where you can reach us while you are in Italy (these are mobile phones that are switched on 24/7, so you will always be able to get in touch with us), and instructions on where you will meet the owner or the caretaker when it is easier to meet at a place other than the property itself.

Relax!

One of the world's most beautiful destinations is waiting for you!

(on the right, an amazing view of the island of Capri)

So, if you have not booked yet, what's the first step?

Probably choosing the accommodation that is right for you:  browse our villas on the Amalfi Coast, in Capri, on the Sorrento Coast, in the beautiful Cilento National Park or in Tuscany, Lake Como, Umbria, Venice or Rome - or get in touch with us for friendly advice from people who actually live in the area, and who would love to welcome you to this beautiful land!