Why should you rent your villa in Italy with us?
If you have heard about us from friends or relatives, you already know that we will deliver more than you expect. If you have never heard of us before, here are 10 reasons why you should rent your villa with us (and recommend us to friends and family when you are back!)
- Rent your villa from a company that inspects each and every property. First and foremost, we visit each and every rental property personally.
This a cornerstone. Our descriptions are accurate, honest and detailed because a member of our staff has visited the property in person.
Ever been on vacation to find that the advertised "short walk" was actually a 2-mile walk, or that the "great view of the sea" didn't apply to your balcony but to someone else's? Well, that won't happen with us. We have seen the place and will tell you just the plain truth.
- Read reviews from past guests.
A reputable rental agency should have a policy about asking "how it went". Let's face it, a representative can inspect an apartment as often as it takes, but inspecting is a thing, staying there for a week or two is another. Displaying feedback from past guests is a hallmark of dedication to professional excellence and hard work.
No need to tell you, our reviews are authentic. When you look at our web site you won't find reviews written by "Tony from New York" (sorry Tony, nothing personal!), maybe even without a travel date to go with it.
If you have doubts about the reviews you are being shown, you can ask us to put you in touch with the authors. We will ask them if they agree to speak to you about their experience and try to make direct contact. It might not always be possible to contact a specific past guest after a few years, but we will try.
- Enjoy dealing with a local staff.
You are traveling to Italy, and that is where our staff was born and raised. Being locals, we can help you with details about good restaurants, public transportation timetables, events...
In the eventuality that a problem arises with your apartment, we have contacts and resources to sort it out while you enjoy your vacation.
And not only! Over the years, we have helped our guests calling taxies, relaying messages from home, arranging last-minute boat trips, recovering lost luggage, buying the right dishwasher detergent, operating a washing machine, finding a babysitter, hiring a cook to light up a pizza oven, getting back home from the restaurant after too much vino rosso (good things they had their voucher with them and someone could call us... be considerate!), coping with medical emergencies, finding their way when they felt they were lost... imagine having a friend who lives in the area and who is always happy to help you.
- A picture is worth a thousand word. Many pictures are worth many thousand words. How much is a complete and honest description worth?
Our descriptions are as complete and accurate as it gets, also including distances from point of interests, reviews and tips from past guests when available, and the exact location of the house shown on satellite maps, for you to see what the surrounding area is like.
During our inspections we take dozens of pictures of every room and outdoor area. Our pictures are not "staged": we do not use special lighting or put in equipment and decoration that is not part of what is actually in the house.
We are often told that the villas we represent are better in reality than on our web site. That's the way it should be!
- Your credit card is welcome!
Enjoy the convenience of paying for your accommodations in advance, by credit card if you wish - quick and easy. Everybody will tell you: to travel with a lot of cash in your pocket is not safe, no matter where you go. And there is no way that the sweet Italian old mama who runs your perfect place will be able to swipe your card upon arrival.
We will handle your payments smoothly and professionally, and upon arrival all you will need to bring is a smile, to receive a thousand back.
- We answer the phone. And work late.
Email is a great way to be in touch, but at times you might want to speak to someone in person. All of our representatives speak English (and Italian) and we answer the phone from 9.30 am to 1 pm and from 3.30 pm to 10 pm (Central European Time, GMT +1). Besides having numbers for our offices in Italy and Switzerland, we are also proud to be able to provide toll-free numbers for callers located in the United States, Canada and the United Kingdom.
- We are always there to help. 24 hours a day, 7 days a week.
When you are in Italy enjoying your vacation there is no siesta for us: you will be provided with a dedicated priority phone number where an English-speaking representative is available 24 hours a day, 7 days a week. No need to wait until Monday to get a hold of someone. How's that for service?
- We work with property owners directly, no middlemen involved.
What does it mean for you? In a nutshell: better rates and better service. Rental rates are not inflated by multiple intermediaries adding their fees, and your desires do not go awry because someone forgot to tell someone else.
- Your questions are really answered.
We are more than happy to answer any questions you might have about your trip to Italy. If you tried other agencies and all you got for an answer was a link to the booking form - well, that's not us.
After all, who are you supposed to ask if your rental has a kettle, if beach towels are provided or, for that matter, what's the temperature of the sea in June?
- Clear terms mean no surprises.
As a reputable rental agency we have the rental terms permanently displayed on our web site. The rental fees, cancellation policy, the payment schedule, what's included in the fee, what is not included and must be paid in cash locally are always clearly indicated for each and every property.
We allow no hidden fees. All taxes are always included and there are no booking fees to add to the bill.
Now you know what makes people spread the word about us. The ten points above are only some of the guidelines that inspire our work here at SummerInItaly.com. Our staff can't wait to make friends with you and help you get one of the best vacations ever.
How can we help you?
"I cannot praise enough your excellent choice of accommodations, your user friendly website and your prompt and friendly replies to all our queries. I just wish we could use you for our travels everywhere in Europe. Well done."
Joan Lundstrom, Port Macquarie, Australia
"It's nice to talk to a proper Italian company who we feel we can trust, rather than a big one with too many different people to speak to every time. It's really been a pleasure booking our holiday through you and we have already recommended your company to friends and relatives."
Angela Young, St. Austell, United Kingdom
"Your service has been great and you have been very nice persons to work with. All the best!"
Michael Burns, Boston, MA, United States
"Thanks for your extraordinary good support prior to our stay in Italy, your information was of great value to us. We will come back as soon as we can!"
Hans Christian Hamre, Oslo, Norway
"Great service, attentive and friendly. Spending a large sum of money via an unknown website can be daunting but I never felt in anyway that it would be unsafe. A great selection of villas, a really good website and lots of helpful info too."
Mark Collin, Preston, United Kingdom
"I would like to point out that dealing with Summer in Italy was wonderful. You were the most wonderful advisors and were of enormous help and support. It was like dealing with friends (truly)."
Trish O'Connell, Galway, Ireland
"Appartamento Elena is fantastic! I can't thank you enough for your outstanding service, and for holding our hand through the reservation process. We certainly hope to be back again, and also hope to send you new clients, too!"
Audra Backaitis, Great Falls, VA, United States